More about me

I work in the Chemistry Department at UTSA, overseeing the administration of the graduate programs and general departmental duties. With relation to data analytics, I have:

• Created extensive databases for both current students and alumni, containing large amounts of valuable and previously unrecorded data.

• Implemented automated procedures for internal processes to increase efficiency, productivity and satisfaction for both students and faculty.

• Created and distributed surveys to relevant student cohorts on topics such as event programs, to analyze results and make subsequent changes to improve satisfaction.

  • Examples include creating a Graduate Student Organization following survey feedback, as well as transforming events to lead to greater student satisfaction and recruitment numbers

• Recorded and tracked data on processes such as tutoring, analyzing and presenting subsequent outcomes to key stakeholders to make significant improvements

 Other duties include:

• Managing and coordinating the processes and procedures of the Doctoral and Masters programs

• Facilitate relations between students and faculty, including with external institutes

• Providing support, information and guidance to students on a daily basis

• Creating, fostering and maintaining relations with corporations and businesses to assist with students’ transitions into the workforce after graduating

• Assisting with office support duties and offering help to colleagues when required for various tasks

I worked at the European Institute at LSE, which is a world leading center for the study of European politics, economics and culture. My duties included:

• Effectively coordinate the assessment processes of the Institute

  • Monitoring deadlines, preparing mark frames, submitting marks, and providing timely feedback to students

• Manage deferral and extension requests and maintain accurate records

• Oversee the Exam Scrutiny process by organizing meetings, distributing information, prepare examination papers, and coordinate with attendees (internal and external)

• Administer the end-of-year Exam Sub-board process

  • calculating final classifications, presenting information at meetings, serving as Board Secretary, and following up on action points

• Facilitate and foster relationships with internal/external participants

  • Ensure communication of relevant deadlines, coordination of material preparation and mailing sample scripts throughout the terms

• Supervise and provide guidance to junior staff members

  • Oversee their tasks and work progress

  • Delegate responsibilities effectively and ensure smooth delivery of our processes

  • Work closely with the junior staff, offering support, feedback and collaboration to ensure efficient workflow and quality outcomes

Before my promotion to Programmes Administrator, my initial duties at LSE included:

• Support the Student Experience & Engagement Coordinator by organizing and executing events

• Complete administrative tasks, with a particular focus on taking ownership of the EU in Practice seminar series

• Collaborate with the MSc Programmes Administrator to set up and monitor Moodle learning pages and assessment portals, as well as aiding in managing Scrutiny meetings, Exam Boards, and related committee meetings

  • Took on an expanded role in the assessment process to meet increased demand

• Contribute to the transition efforts during the Covid-19 pandemic, including working outside normal hours when necessary, to ensure a seamless student journey and minimize any negative impacts

GSM was a specialized business school for underprivileged students. This role sat within the institute’s organizational and administrative capacity. Duties included:

• Organize and deliver Retention Summits, planning and coordinating these events along with relevant administrative duties

• Offer administrative support to the Foundation Year Programme, working closely with the Head of Department and Subject Leads

• Oversee the coordination of professional course programs, handling all administrative tasks and liaising with external professional bodies

• Coordinate Student Surveys Campaigns for the National Student Survey and internal GSM surveys, engaging and motivating 4,000 students

• Manage the English Language Provision test program for potential applicants, including organization, operation, and ultimate responsibility for test marking

• Provide support to Academic Leads and OSCAR in contract cheating cases, assembling case packs and coordinating academic offense matters